Frequently Asked Questions

Yes. Registrants are never charged any costs to use Poppylist.

Yes. Our universal baby registry lets you add any product or service from any online website.

Please contact our team at support@poppylist.com, and we would be happy to transfer your entire baby registry over to Poppylist, for free!

Once logged in, select the button on the bottom left titled 'Registry.' Then, select the button on the top left titled 'Add to Registry.' You will be directed to a page titled 'Add Product to Registry.' Copy the URL of the product you want to add from your preferred online merchant. Prices vary at any given time and per website. The price will auto-populate, but please double-check the amount of the product at that time.

Once logged in, select the button on the bottom left titled 'Registry.' Then, select the button on the top left titled 'Add to Registry.' You will be directed to a page titled 'Add Product to Registry.' Copy the URL of the service you want to add from your preferred online merchant. If this is a subscription, please calculate how many months you'd like for someone to contribute and insert that amount in the price box.

Yes! You can select a header image, a profile photo, a welcome message, and more.

We only allow one account per registry. Please share your login information with your partner.

Our registry platform only supports customers in the United States.

Log-in to your registry, filter your registry items by 'Purchased,' and click the button that says 'Ship My Gift' to initiate the fulfillment process.

If Poppylist is unsuccessful at finding the exact product or service you registered for, we will automatically deposit the funds into your Poppylist Bank. You can make an immediate withdrawal at any time. Your funds will be transferred to an electronic gift card of your choice (Visa, Amazon or Target).

For additional questions about the bank and gift cards, please see below for Gift Card Issuances FAQs.

A gift-giver can only secure you a product or service from your baby registry. The registrant, you, decides when to initiate shipment, and you decide where the item will be shipped.

Once you select 'Ship My Gift,' Poppylist has an SLA time of 72 hours to initiate the fulfillment of your gift. Once we fulfill your item, it is then up to the vendor/merchant on their standard shipping times.

Yes. Your information is private. We do not sell your contact information or data to third parties.

For any questions regarding your baby registry, please contact support@poppylist.com

No one has the ability to "reserve" you a gift. This eliminates duplicate gift giving, and allows you, the registrant, to have complete visibility into exactly what gifts have been secured for you.

When it's time to redeem your gift, you'll have the option to select a gift card instead of the physical product if you've changed your mind.

Yes. We eliminate surprises and make it easy for you to thank all of your gift-givers by keeping their name next to the gift they bought you.

We adhere to each brand and merchant's return policy. We would be happy to assist you if you would like to initiate a return or exchange. Please get in touch with support@poppylist.com.

The Bank is your pool of funds inside your baby registry account.

1. You can select 'Add to Bank' on any items that have been purchased for you instead of having Poppylist fulfill and ship the physical item.
2. If an item is sold out or if there is a price discrepancy, Poppylist will automatically deposit the amount your gift was purchased for into your Bank.

From your registry, navigate to your Bank. Click the "Withdraw" button at the top of the screen, and you'll be able to select the amount of your withdrawal. Next, you'll be prompted to select a gift card to the retailer of your choice from the available options.

Yes! You can make as many withdrawals as you'd like from your bank funds.

There is no expiration for the funds in your Bank. Whenever you're ready to withdraw, they'll be there.

Every deposit and withdrawal is documented and saved inside your account for visibility.

We will issue you the exact amount you request from your withdrawal.

Your virtual gift card does not have to be activated, and can be used as soon as you receive it.

No. We understand things change, and it’s your sole discretion to apply the funds on the card as you see fit.

Your card can be used in-store only if the merchant can manually enter your card information.

No. There are zero fees.

The additional fees we charge vary by item and may include tax, shipping and handling, and a minimal transaction fee to cover Poppylist costs.

As a gift-giver, your only option is to secure an item on a registrants baby registry. We give complete control to our expecting parents and let them decide what gifts they want to be delivered, and when.

You can click here to search for a parent's registry. If you're unable to locate their registry, it's because they've selected to have it private. In this case, please contact them directly for a link to their baby registry.

You can click here to search for a parent's registry. If you're unable to locate their registry, it's because they've selected to have it private. In this case, please contact them directly for a link to their baby registry.

You will not receive a shipping confirmation. Our parents choose when they want to redeem their gift. Some may not want to store a highchair for six months and prefer to receive it later— for example. So to avoid confusion, shipping details are only shared with them.

Poppylist keeps track of every item purchased and redeemed from their baby registry, so no need to worry. Our parents are very thoughtful, and we’re sure you’ll receive a thank you card. We also remind them to send their gift-givers a note. After all, there’s a lot to keep track of when you’re preparing to become a parent.

Gift-givers do not have the ability to reserve a gift. This eliminates duplicate gift giving, and allows our registrants to have complete visibility into exactly what gifts have been secured from their baby registry.

Yes. You will receive a confirmation email right away that includes a summary of your purchase.

To: Email address your provided
From: hello@poppylist.com
Subject Line: Poppylist Order Confirmation

If you do not see this in your primary inbox, please check your Promotions or Spam folder for an email from hello@poppylist.com and select Safe Sender. This will ensure you never miss an email from us again!