Frequently Asked Questions
The Poppylist Team is available to you via email at [email protected]

Is Poppylist free for registrants?

Yes. Registrants are never charged any costs to use Poppylist.Please note, we have some transaction fees for gift-givers. Please view the question "How much does Poppylist cost to use" under the Gift-Givers section.

Does Poppylist work with every store?

Yes. Our universal baby registry lets you add any product or service from any online website.

I already have another baby registry. Can I merge/sync it with Poppylist?

Please contact our team at [email protected], and we would be happy to transfer your entire baby registry over to Poppylist, for free!

I want to add a product not listed in the Poppylist catalog. How do I do that?

Once logged in, select the button on the bottom left titled 'Registry.' Then, select the button on the top left titled 'Add to Registry.' You will be directed to a page titled 'Add Product to Registry.' Copy the URL of the product you want to add from your preferred online merchant. Prices vary at any given time and per website. The price will auto-populate, but please double-check the amount of the product at that time.

I want to add a service to my Poppylist baby registry. How do I do that?

Once logged in, select the button on the bottom left titled 'Registry.' Then, select the button on the top left titled 'Add to Registry.' You will be directed to a page titled 'Add Product to Registry.' Copy the URL of the service you want to add from your preferred online merchant. If this is a subscription, please calculate how many months you'd like for someone to contribute and insert that amount in the price box.

Can I customize my Poppylist baby registry site?

Yes! You can select a header image, a profile photo, a welcome message, and more.

Can I add my partner to my Poppylist baby registry?

We only allow one account per registry. Please share your login information with your partner.

I'm outside the U.S. Can I still use Poppylist to build my baby registry?

Our registry platform only supports customers in the United States.

How do I receive my gift?

Log-in to your registry, filter your registry items by 'Purchased,' and click the button that says 'Ship My Gift' to initiate the fulfillment process.

What happens if the item is out of stock when I ask for it to be shipped?

If Poppylist is unsuccessful at finding the exact product or service you registered for, we will automatically deposit the funds into your Poppylist Bank. You can make an immediate withdrawal at any time. Your funds will be transferred to an electronic gift card of your choice (Visa, Amazon or Target).

For additional questions about the bank and gift cards, please see below for Gift Card Issuances FAQs.

Can a gift-giver ship an item from my baby registry to their home?

A gift-giver can only secure you a product or service from your baby registry. The registrant, you, decides when to initiate shipment, and you decide where the item will be shipped.

How long does it take to recieve my gift?

Once you select 'Ship My Gift,' Poppylist has an SLA time of 72 hours to initiate the fulfillment of your gift. Once we fulfill your item, it is then up to the vendor/merchant on their standard shipping times.

Is my contact information private?

Yes. Your information is private. We do not sell your contact information or data to third parties.

I have questions about my baby registry. Who can I contact?

For any questions regarding your baby registry, please contact [email protected]

Can someone reserve a gift off my baby registry without purchasing it?

No one has the ability to "reserve" you a gift. This eliminates duplicate gift giving, and allows you, the registrant, to have complete visibility into exactly what gifts have been secured for you.

Can I cancel a gift that's been secured by my gift-givers?

When it's time to redeem your gift, you'll have the option to select a gift card instead of the physical product if you've changed your mind.

Can I see who purchased me a gift off my Poppylist baby registry?

Yes. We eliminate surprises and make it easy for you to thank all of your gift-givers by keeping their name next to the gift they bought you.

What is your return policy?

We adhere to each brand and merchant's return policy. We would be happy to assist you if you would like to initiate a return or exchange. Please get in touch with [email protected].

How do I search for someone's baby registry?

You can click here to search for a parent's registry. If you're unable to locate their registry, it's because they've selected to have it private. In this case, please contact them directly for a link to their baby registry.

How much does Poppylist cost to use?

Poppylist is free for registrants! However, to offer our expectant parents the full range of benefits and services they’ve selected with Poppylist, we have some transaction fees for gift purchases. Here's the breakdown:

- Credit Card Fee: 2.9% + $0.30, which goes to your credit card company.
- Poppylist Service Fee: 7% covers high-touch support for registrants, including but not limited to registry assistance, gift fulfillment concierge, and gift return/exchange support.

I want to bring the gift to the baby shower. Can I ship it to myself?

As a gift-giver, your only option is to secure an item on a registrants baby registry. We give complete control to our expecting parents and let them decide what gifts they want to be delivered, and when.

Will I receive a shipping confirmation?

You will not receive a shipping confirmation. Our parents choose when they want to redeem their gift. Some may not want to store a highchair for six months and prefer to receive it later— for example. So to avoid confusion, shipping details are only shared with them.

How will I know they received my gift?

Poppylist keeps track of every item purchased and redeemed from their baby registry, so no need to worry. Our parents are very thoughtful, and we’re sure you’ll receive a thank you card. We also remind them to send their gift-givers a note. After all, there’s a lot to keep track of when you’re preparing to become a parent.

Can I reserve the gift ahead of time?

Gift-givers do not have the ability to reserve a gift. This eliminates duplicate gift giving, and allows our registrants to have complete visibility into exactly what gifts have been secured from their baby registry.

Will I receive a confirmation email after I've purchased a gift?

Yes. You will receive a confirmation email right away that includes a summary of your purchase.

To: Email address your provided
From: [email protected]
Subject Line: Poppylist Order Confirmation

If you do not see this in your primary inbox, please check your Promotions or Spam folder for an email from [email protected] and select Safe Sender. This will ensure you never miss an email from us again!

What is The Bank?

The Bank is your pool of funds inside your baby registry account.

How does money get deposited into The Bank?

1. You can select 'Add to Bank' on any items that have been purchased for you instead of having Poppylist fulfill and ship the physical item.

2. If an item is sold out or if there is a price discrepancy, Poppylist will automatically deposit the amount your gift was purchased for into your Bank.

How do I make a withdrawal?

From your registry, navigate to your Bank. Click the "Withdraw" button at the top of the screen, and you'll be able to select the amount of your withdrawal. Next, you'll be prompted to select a gift card to the retailer of your choice from the available options.

Can I make more than one withdrawal?

Yes! You can make as many withdrawals as you'd like from your bank funds.

How long can I keep funds in my Poppylist Bank?

There is no expiration for the funds in your Bank. Whenever you're ready to withdraw, they'll be there.

What if I can't remember how much is in the bank, or if I made a withdrawal?

Every deposit and withdrawal is documented and saved inside your account for visibility.

How much money will you issue to my gift card?

We will issue you the exact amount you request from your withdrawal.

How do I activate my gift card?

Your virtual gift card does not have to be activated, and can be used as soon as you receive it.

Do I have to use my gift card for the exact gift that was secured?

No. We understand things change, and it’s your sole discretion to apply the funds on the card as you see fit.

Can I use my gift card in a physical store?

Your card can be used in-store only if the merchant can manually enter your card information.

Are there any fees associated with my gift card?

No. There are zero fees.

What is Registry Concierge?

Registry Concierge allows parents to share all the details and nuances of their lives, needs, budgets, and styles, and Poppylist takes care of the rest! Complete the survey and receive a fully customized baby registry on Poppylist.

How much does Registry Concierge cost?

Registry concierge is an investment of $150.00.

How long will the survey take?

On average, our customers complete the survey in 13 minutes.

How long will it take to receive my registry once I've completed the survey and paid?

We return your fully customized baby registry within three business days. After that, you have one round of edits with our concierge team. Plus, upon completing your registry, we provide you with a detailed email outlining our team's big decisions made for your registry.

Can I edit my registry after the survey?

Yes. You are welcome to delete any item from your registry or add anything additional. You can browse the Poppylist Catalog or use our Universal Registry tool to add any online item to your registry. Registry Concierge includes one feedback session with a registry expert at Poppylist after we deliver your initial baby registry.

What will you ask me on the survey?

We want to get to know who you are as a person and who you'll be as a parent! We'll ask you to share more about your personal style and aesthetic, budget, parent "type" (minimalist, tech-savvy), lifestyle (location, hobbies), and family makeup (first or 2nd+ child, any pets). We also ask you if you have any "must haves" or anything you'd like to avoid so we can build each family a custom registry that feels right for them.

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